 Contact Manager The Lumen Contact Manager (CM) is a robust contact management system designed to provide the information needed to not only land business, but to maintain your current clients. The Lumen CM tracks contact activities and prospects with many time saving means of capturing information providing the most non-intrusive ways to collect account information which is often the down fall of any CM application. The Lumen CM also operates within the Lumen Data Portal. This provides a multitude of features not found in any other systems on the market today, such as true data safe multi-user access, Lumen Software's patented easy user management and user application and data access management, data access and application journaling, virtual desktop and much more. In addition, the Lumen CM interacts directly with the Lumen Web Content Management and Analysis (Business Intelligence) System, and Lumen Help Desk Management System. Application Highlights * Secure Access Anywhere, Anytime. Through the Lumenation framework your staff is able to access their appropriate applications and data through browser access (even 28.8 dial-up speeds) without requiring any client software loaded on a desktop. In an airport, conference email station, you have all you need to perform all your task in CM or other Lumenation modules. (See Lumenation framework for more details.) * Fully Customizable. System is fully customizable by your organization. * Multi-User Access. Through the Lumenation framework all applications provide data safe multi-user access. (See Lumenation framework for more details.) * E-mail Request Routing. Lumenations e-mail parsing technology allows you to receive e-mails from your website/marketing materials and the Lumen CM will automatically format the e-mail into a CRM contact and route to the appropriate sales team. * Business Intelligence. Lumen CM is able to utilize an organizations website if it is the Lumen Content Management System (CMS). CMS has the unique ability of automatically learning literally who has accessed your website. This information is then accessed by the CM system to correlate with any rules your organization may have established and will automatically make entries into the CM and notify the appropriate internal staff such as sales reps. The system in most cases will even know what product(s) they were interested in. * Multiple Associations. System handles multiple associations per contact. For example, track what products a client has purchased, potential products, organizational roles within an organization, essentially whatever attributes you need to track. * Prospect Manager. Track customers and prospects across all products and departments. * Un-paralled Mass Contact Identification, Material Creation and Distribution. Create HTML/text emails using Lumen's HTML amazing editor, with the ability to keep templates on-file for future use, and broadcast e-mail to selected clients through the CM query selection system. * Scalable Organizational Tracking. The system features a client database structure that supports the largest client organization to the smallest. * Detailed Contact Tracking. Appropriate staff are able to enter contact activities for each contact as well. The system allows a user to identify the type of contact, date, time, product referenced, description of the contact made and other items. * Export Capabilities. Generate hello meeting labels, mailing labels and export a file that can be used for mail merge in a word processor using the CM query selection system.
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