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Help Desk Manager | |||
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The Help Desk Manager (HDM) Module is a unique rules based help desk management system. This is a plug-in module to Lumenation and is has been developed using the LightBulb Software Development Kit. Users throughout your entire organization can submit requests which are then automatically assigned to the appropriate staff and\or support group to resolve the request. System includes an integrated dashboard for technicians and users so they can monitor in thin (web based), real time their request activity. Users, Technicians and Managers all have their own specific applications that are specifcally designed to assist their needs. | |||
HDM
Click the Screen Shot for a Bigger View! This Lumenation module allows an organization to internally manage all aspects of request processing. All request tracking, delegating, completion, and generating work assignments, as well as an automatic notificatione-mail and user dashboard, is inherent in the system. From the person that submitted the request, to the individual who manages and or fulfills the request, everyone is "in the loop" with no manual forms and no phone calls. System also featurtes a system journaling system that tracks all events that occur in the cycle of every request. Technicians are able to develop their own queries by simply using the Request Query builder and can then select interactively the query they wish to use to use to select the requests they wish to work with or view. System also features a Things-to-Try user help system. This system displays to users possible resolutions to their problem they can perform to possibly complete the request before going to a technician or support team. through Help Desk Manager module operates within the Lumenation. This allows for this module to be
plugged in and it is fully operational and integrated
with the EzEnterprise and any other EzApps
that may be implemented. EzEnterprise Manager handles all
user application and user data access so a user may easily establish their
security needs. EzEnterprise allows users to gain through Internet access their
user-specific secured applications and data access restrictions to utilize the
Helpdesk manager within their organization or enterprise.
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